You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking an experienced Insurance/Healthcare Representative responsible for managing patient accounts, resolving outstanding insurance claims, preparing payment plans, and providing customer service to practices and patients. The role requires proficiency in handling patient and insurance communications, maintaining accurate account records, and collaborating with various departments to fulfill requests.

Key Responsibilities

• Research inquiries regarding patient balances and outstanding insurance claims.
• Resolve delinquent accounts, prepare payment plans, and monitor adherence by guarantors.
• Post data, verify and perform mathematical computations, and maintain files.
• Compose and type correspondence, memos, letters, and appeals.
• Collaborate with practices to obtain necessary documentation for patients, insurance carriers, or other areas.
• Identify patient accounts for collection when delinquent or unable to contact.
• Explain insurance processing and balances due to patients.
• Contact payors/insurance companies as needed for practice requests.
• Enter contact notes related to communications regarding accounts.
• Provide excellent customer service to practices and patients.
• Communicate with patients via phone and other methods.
• Maintain a minimum of 30 accounts worked per shift from emails, patient calls, or work queue reports.
• Return all practice and patient calls, emails, and communications within 48 hours.

Qualifications

• At least three (3) years’ experience in healthcare or dental patient & insurance AR experience.
• Strong understanding of dental and medical insurance.
• High school diploma or equivalent required.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook.

Experience

At least three (3) years in healthcare or dental patient & insurance AR experience.

Skills

• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Strong communication and customer service skills.

Additional Requirements

Role requires onsite attendance for two weeks during training, then offers remote work from Mon-Fri, 1pm-10pm.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Complies with all applicable state and local policies regarding health and safety, labor, and equal employment opportunity.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.