Job Title: Patient Liaison / Ophthalmic Assistant

Location: Bellaire, TX (On-site) Position Type: Full-Time, Contract-to-Hire Schedule: Monday – Friday, 8:00 AM – 5:00 PM Compensation: $18.00 - $22.00 / hour (Based on experience)

About the Role

We are seeking a multifaceted Patient Liaison to join our specialized clinic team. This dynamic role acts as a crucial bridge between clinical care and patient coordination. You will spend your day blending high-touch customer service with administrative and back-office clinic workflow.

From addressing symptom inquiries on the phone to stepping onto the clinic floor as a hands-on ophthalmic technician, this role is perfect for a certified or experienced Medical Assistant looking to build deep, specialized clinical expertise.

Core Responsibilities

• Clinical Triage & Support: Answer patient phone inquiries regarding symptoms, treatments, and medications; triage and schedule calls properly to maintain an efficient workflow.

• Diagnostics Coordination: Manage the end-to-end coordination of physician-ordered diagnostics (including MRIs, lab work, and angiographies) by securing insurance pre-authorizations and communicating results back to patients.

• Hands-on Clinical Assistance: Provide direct support as an ophthalmic technician during active clinic hours, utilizing your knowledge of eye anatomy, testing, and terminology.

• Prescription Lifecycle Management: Process medication refills and manage prescriptions through both electronic and manual routing platforms.

• Specialized Administrative Documentation: Sourced external medical files to maintain EHR integrity, coordinate outgoing referrals, and meticulously process specialized paperwork like FMLA and Worker’s Compensation forms.

Requirements

• Experience: Minimum of 1+ years of experience in a healthcare front-office or back-office role, with at least 1+ years of hands-on Medical Assistant (MA) experience.

• Clinical Knowledge: Strong baseline understanding of eye anatomy, clinical testing protocols, and specialized disease terminology.

• Technical Skills: Exceptional data entry proficiency and experience navigating Electronic Health Record (EHR) systems.

• Communication & Etiquette: Superior phone etiquette, active listening, and customer service skills to manage complex patient situations with professionalism.

• Dress Code: Professional scrubs.

Preferred Qualifications

• Active Medical Assistant (MA) Certification.

• Prior experience working specifically as an Ophthalmic or Retina Assistant/Technician.

• Bilingual language skills (English and Spanish).

Benefits & Perks

• Competitive hourly pay rate with weekly compensation.

• Clear path to permanent conversion (Contract-to-Hire eligible).

• Opportunities to cross-train and elevate your specialized clinical skill set.

• Comprehensive health, dental, and vision insurance options available through Medix during the contract period.

  Job Title: Patient Liaison / Ophthalmic Assistant

  Location: Bellaire, TX (On-site) Position Type: Full-Time, Contract-to-Hire Schedule: Monday – Friday, 8:00 AM – 5:00 PM Compensation: $18.00 - $22.00 / hour (Based on experience)

  About the Role

  We are seeking a multifaceted Patient Liaison to join our specialized clinic team. This dynamic role acts as a crucial bridge between clinical care and patient coordination. You will spend your day blending high-touch customer service with administrative and back-office clinic workflow.

  From addressing symptom inquiries on the phone to stepping onto the clinic floor as a hands-on ophthalmic technician, this role is perfect for a certified or experienced Medical Assistant looking to build deep, specialized clinical expertise.

  Core Responsibilities

• Clinical Triage & Support: Answer patient phone inquiries regarding symptoms, treatments, and medications; triage and schedule calls properly to maintain an efficient workflow.

• Diagnostics Coordination: Manage the end-to-end coordination of physician-ordered diagnostics (including MRIs, lab work, and angiographies) by securing insurance pre-authorizations and communicating results back to patients.

• Hands-on Clinical Assistance: Provide direct support as an ophthalmic technician during active clinic hours, utilizing your knowledge of eye anatomy, testing, and terminology.

• Prescription Lifecycle Management: Process medication refills and manage prescriptions through both electronic and manual routing platforms.

• Specialized Administrative Documentation: Sourced external medical files to maintain EHR integrity, coordinate outgoing referrals, and meticulously process specialized paperwork like FMLA and Worker’s Compensation forms.

• Requirements

• Experience: Minimum of 1+ years of experience in a healthcare front-office or back-office role, with at least 1+ years of hands-on Medical Assistant (MA) experience.

• Preferred Qualifications

• Active Medical Assistant (MA) Certification.

• Prior experience working specifically as an Ophthalmic or Retina Assistant/Technician.

• Bilingual language skills (English and Spanish).

• Benefits & Perks

• Competitive hourly pay rate with weekly compensation.

• Clear path to permanent conversion (Contract-to-Hire eligible).

• Opportunities to cross-train and elevate your specialized clinical skill set.

• Comprehensive health, dental, and vision insurance options available through Medix during the contract period.

•  

• Clinical Knowledge: Strong baseline understanding of eye anatomy, clinical testing protocols, and specialized disease terminology.

• Technical Skills: Exceptional data entry proficiency and experience navigating Electronic Health Record (EHR) systems.

• Communication & Etiquette: Superior phone etiquette, active listening, and customer service skills to manage complex patient situations with professionalism.

• Dress Code: Professional scrubs.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.