You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Help Desk Lead to assist with Windows 11 upgrades and help the local team assess transition issues. The role is a contract position with potential for extension, requiring on-site presence five days a week.

Key Responsibilities

• Take a lead role in the system deployment and imaging process, involving building, imaging, and configuring new devices for end-users.
• Assist with the post-deployment cleanup of the Windows 11 rollout, addressing outstanding issues and ensuring systems functionality.
• Proactively manage and resolve support tickets related to the new system deployment with advanced troubleshooting and solutions.
• Perform on-site troubleshooting for diagnostics and repairs across hardware, software, and network issues.
• Handle localized IT tasks and projects, including peripheral setup, user data migration, and IT infrastructure support.

Qualifications

• 5+ years of professional experience in IT Help Desk or Desktop Support role.
• Proven expertise in building, imaging, and deploying new computer systems.
• Strong knowledge of Windows 11 and system deployment and migration experience.
• Excellent problem-solving skills for hardware and software issues.
• Strong communication and interpersonal skills to effectively assist end-users.

Experience

• 5+ years in an IT Help Desk or Desktop Support role.
• Experience with Windows 11 upgrades and desktop imaging.

Skills

• Windows 11 upgrade experience.
• Experience with JIRA and Active Directory.
• Strong communication and teamwork abilities.

Additional Requirements

Must be able to work on-site in the designated office from Monday to Friday, 8-5 Central time.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.