You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a dedicated and detail-oriented Patient Services Representative to support the administrative functions of a healthcare office. This role demands excellent customer service skills as it serves as the first point of contact for patients, ensuring a welcoming experience, accurate information collection, and efficient coordination of appointments and services.
Key Responsibilities
-
Patient Advocacy & Hospitality: Serve as the primary point of contact, delivering professional and empathetic service during the check-in and check-out process to ensure a positive patient journey.
-
Health Information Integrity: Meticulously verify and update patient demographics and insurance coverage within the EHR to ensure data accuracy and seamless billing cycles.
-
Scheduling & Flow Coordination: Manage complex provider calendars and appointment logistics while proactively communicating wait times or scheduling changes to both patients and clinical staff.
-
Revenue Cycle Support: Execute frontline financial duties, including the collection of co-payments and outstanding balances, while managing insurance verifications and referral authorizations.
-
Administrative Operations: Facilitate office efficiency by managing high-volume phone inquiries, directing clinical messages, and overseeing essential document digitization (scanning, filing, and faxing).
-
Service Excellence & Compliance: Resolve immediate patient concerns through active problem-solving and maintain total adherence to HIPAA privacy standards and facility confidentiality protocols.
-
Patient Advocacy & Hospitality: Serve as the primary point of contact, delivering professional and empathetic service during the check-in and check-out process to ensure a positive patient journey.
-
Health Information Integrity: Meticulously verify and update patient demographics and insurance coverage within the EHR to ensure data accuracy and seamless billing cycles.
-
Scheduling & Flow Coordination: Manage complex provider calendars and appointment logistics while proactively communicating wait times or scheduling changes to both patients and clinical staff.
-
Revenue Cycle Support: Execute frontline financial duties, including the collection of co-payments and outstanding balances, while managing insurance verifications and referral authorizations.
-
Administrative Operations: Facilitate office efficiency by managing high-volume phone inquiries, directing clinical messages, and overseeing essential document digitization (scanning, filing, and faxing).
-
Service Excellence & Compliance: Resolve immediate patient concerns through active problem-solving and maintain total adherence to HIPAA privacy standards and facility confidentiality protocols.
Skills
- Proficiency in managing electronic health record (EHR) systems.
- Strong communication and customer service skills.
- Ability to handle sensitive information with discretion and integrity.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
The position is subject to employment compliance regulations applicable in the state of New Jersey.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
