You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking an Office Manager to oversee daily front desk operations, ensuring efficient workflow, excellent customer service, and a positive experience for all visitors or patients. The role Includes supervising front office staff, managing scheduling and administrative processes, and maintaining smooth communication between departments.
Key Responsibilities
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Personnel Leadership & Development: Direct and mentor the front office team, overseeing recruitment, shift scheduling, and performance evaluations to maintain a high-performing administrative staff.
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Operational Oversight: Spearhead all daily front-of-house functions, ensuring accuracy in patient check-in/out and maintaining a professional, concierge-level environment.
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Flow & Coverage Management: Orchestrate patient scheduling and front-desk coverage to optimize facility throughput and ensure seamless patient-client movement.
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Service Recovery & Advocacy: Serve as the final point of escalation for patient concerns, utilizing expert problem-solving skills to resolve issues promptly and improve the patient journey.
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Process Optimization & Data Integrity: Continuously audit and refine administrative workflows and recordkeeping systems to enhance data accuracy and overall service efficiency.
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Strategic Coordination & Compliance: Partner with clinical and operational leadership to align service delivery with organizational goals while ensuring strict adherence to HIPAA and company policies.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
Our client is an Equal Opportunity Employer and encourages all qualified individuals to apply.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
