DME Care Coordinator
Location: Remote
Compensation: $20.00 – $22.00 per hour (Commensurate with experience)
Shift: Full-Time, 8-hour shift scheduled between 8:00 AM – 8:30 PM EST
Position Overview
We are seeking a detail-oriented and proactive DME Care Coordinator to join a fast-paced, high-volume team. This role focuses specifically on orthotics and bracing (e.g., knee braces, AFOs, wrist/hand braces, cervical collars, LSOs, and TLSOs).
As a remote coordinator, you will act as the vital link between referral sources, injured workers, and DME providers. Your mission is to ensure seamless authorization, precise ordering, and timely delivery of equipment while maintaining a "customer-first" mentality and strict regulatory compliance.
Key Responsibilities
- Referral Management: Receive and process DME referrals; ensure written authorization is secured from payors prior to equipment delivery.
- Coordination & Logistics: Partner with providers and injured workers to ensure the correct DME is delivered within specified timeframes.
- Communication: Provide consistent status updates to all stakeholders and confirm successful delivery of equipment.
- Financial Accuracy: Deliver timely pricing data to the Billing Department and assist in expanding the provider network to secure competitive pricing.
- Administrative Support: Maintain accurate records in proprietary software and ensure a smooth flow of information between internal teams.
- Availability: Maintain reliable attendance; participate in a weekend on-call rotation as needed (additional compensation provided).
Qualifications
- Experience: Minimum of one (1) year of experience in healthcare, DME, insurance, or a physician practice. Direct experience with orthotics and bracing is highly preferred.
- Education: Some college credit or equivalent professional experience in a related discipline.
- Technical Skills: Proficient in Microsoft Office (Outlook, Excel, Word, Teams); ability to quickly learn proprietary software.
- Medical Knowledge: Strong grasp of medical terminology and PHI/HIPAA confidentiality requirements.
- Bilingual Skills: Spanish fluency is highly preferred to support our diverse client base.
Soft Skills & Competencies
- Customer-Centric: A dedicated "customer first" mentality with excellent verbal and written communication.
- High Volume Capability: Ability to manage multiple priorities and maintain accuracy in a production-driven environment.
- Professionalism: A positive role model who demonstrates sound judgment and requires minimal supervisory direction.
- Organization: Superior multitasking and prioritization skills.
Benefits & Perks
- Comprehensive Health, Dental, and Vision insurance.
- 401(k) retirement plan.
- Fully remote work environment.
- Supportive team culture focused on mission-driven values.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
