You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Certified Pharmacy Technician to engage in high-volume member outreach campaigns. The role focuses on educating members about prescription savings, guiding them through account activation, and simplifying complex insurance concepts.

Key Responsibilities

• Execute high-volume outbound call campaigns to members, aiming for significant prescription savings.
• Guide members through a quick onboarding process to create profiles within the system.
• Consult with members to review lower-cost alternatives such as biosimilars and pharmacy channel optimization.
• Translate complex insurance concepts into easy-to-understand language for members.
• Maintain precise records of all member interactions and "accepts" within the AWS and Google Suite internal systems.
• Work toward established productivity goals regarding call volume, account activations, and successful member conversions.

Qualifications

• Certified Pharmacy Technician (CPhT required).
• 1 year of experience in a community or retail pharmacy setting preferred.
• 1.5 to 2+ years of outbound call center experience with a proven ability to build rapport quickly.
• Technical proficiency with AWS suite and Google Workspace (Docs, Sheets).

Experience

• At least 1 year in a community or retail pharmacy setting preferred.
• Experience in outbound call centers focusing on sales, patient outreach, or MTM.

Skills

• Strong pharmacy foundation and communication mastery.
• Metric-driven mindset with demonstrated success in performance-based environments.
• Technical proficiency with AWS and Google Workspace.

Additional Requirements

• Must be available to work between 9am-6pm in Eastern or Central time zones, with occasional evening and Saturday shifts.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.