You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Access Coordinator to manage inbound calls, collect patient demographic information, and accurately schedule appointments. The goal of this role is to deliver a positive patient experience while maintaining organizational standards.

Key Responsibilities

• Manage inbound calls to collect patient demographic, insurance, and guarantor information.
• Accurately schedule appointments using internal systems and scheduling matrices.
• Maintain an average of 24 to 28 inbound calls per day, with call durations between 10 to 15 minutes.
• Navigate multiple systems and dashboards efficiently while maintaining accuracy.
• Follow established scripts and workflows while delivering a positive patient experience.
• Ensure all data is entered correctly and in compliance with organizational standards.
• Adapt to potential workflow changes, including transition to outbound dialing if needed.

Qualifications

• Minimum of 1 year of experience in a Patient Access background. 
• Reliable hardwired internet connection (cable or fiber required).
• Ability to troubleshoot basic technical issues in a home office setup.
• Strong computer skills with the ability to manage multiple applications simultaneously.
• Excellent communication skills with a professional and empathetic tone.
• Ability to follow structured processes and meet performance metrics.
• High school diploma or equivalent required.

Experience

• Background in call center or customer service environments.
• Experience in healthcare, patient access, or revenue cycle.

Skills

• Familiarity with medical terminology or insurance processes.
• Highly organized and systems-oriented.
• Self-motivated with the ability to work independently.
• Consistently reliable with strong attendance and accountability.
• Able to deliver scripted communication naturally while maintaining a personable approach.
• Comfortable working in a structured, metrics-driven environment.

Additional Requirements

• Training: 8:30 AM – 5:00 PM MST
• Working Shift: 9:00 AM – 5:30 PM MST

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language: Medix is an equal opportunity employer.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.