Job Summary

We are seeking a dedicated Bilingual Customer Service Representative to join our client's team. The role involves managing both inbound and outbound calls to patients, ensuring the accurate collection and entry of patient information, scheduling appointments according to client guidelines, and maintaining high levels of customer service in a fast-paced environment.

Key Responsibilities

• Answer inbound and place outbound calls to patients in both English and Spanish.
• Screen patients to collect accurate demographic, insurance, and appointment-related information.
• Schedule, confirm, and update patient appointments in accordance with client guidelines.
• Provide clear and professional communication regarding next steps, appointment details, and required documentation.
• Accurately document patient interactions, screening results, and appointment activity in applicable systems.
• Meet established productivity, quality, and customer service standards.
• Maintain strict confidentiality and ensure compliance with HIPAA and organizational policies.
• Complete all required initial PATHS training within onboarding timelines.
• Participate in required ongoing training and demonstrate the ability to retain and apply new knowledge.
• Perform other related duties as assigned.

Qualifications

• Bilingual proficiency in English and Spanish.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills, including the ability to interact empathetically with diverse patient populations.
• Ability to maintain confidentiality of protected health information (HIPAA compliance required).
• Strong organizational, analytical, and problem-solving skills.
• Ability to multitask, prioritize call volume, and meet productivity standards.
• Proficiency with Microsoft Office Suite; familiarity with scheduling systems, EMR, or call-center platforms preferred.
• Ability to function effectively in a fast-paced, phone-based healthcare environment.

Experience

• Prior experience in customer service, call center, patient access, scheduling, or healthcare administrative roles preferred.
• Healthcare or patient-facing experience strongly preferred.

Education

• High school diploma or GED required; post-secondary education preferred.

Hours Per Week

40 hours

Schedule/Shift

Mon-Fri 8am-4:30pm

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Applicants must be able to meet established employment and compliance requirements, including background checks and relevant state and federal guidelines.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.