Job Summary

Our client is seeking a dedicated Patient Care Coordinator to serve as the essential link between patients and the healthcare system. The primary goal is to ensure that patients receive the care they require and thoroughly understand their medical conditions, medications, and any instructions provided.

Responsibilities / Job Duties

• Plan, coordinate, and carry out patient care operations.
• Address patient requests and needs in a professional manner.
• Respond to patient concerns timely and ensure patient satisfaction.
• Schedule patient appointments and make reminder calls.
• Greet patients and direct them to examination rooms.
• Maintain patient medical records up-to-date.
• Obtain insurance information from patients, process patient billings, and collect payments.
• Collect and maintain patient health, demographic, insurance, and financial information.
• Develop a patient care plan based on Physician’s assessment information.
• Suggest process improvements to enhance patient services.
• Maintain patient records confidential and secure.
• Arrange for insurance pre-certifications and patient registration prior to patient services.
• Maintain patient records in an organized manner according to accreditation regulations and departmental protocols.
• Participate in and contribute to departmental performance improvement activities.
• Maintain good working relationship with medical directors, physicians, office personnel, and other hospital department employees.
• Ensure all communications reflect the standards and mission of the organization.
• Maintain patient confidentiality and follow HIPAA guidelines.
• All other duties as assigned.

Experience

• Minimum 1 year of experience in a clinical position with demonstrated competency in performing required skills.
• Pulmonary experience preferred.

Skills

• Strong interpersonal and communication skills with patients, families, physicians, and healthcare team members.
• Ability to foster optimal quality of outpatient care.
• Excellent written and verbal communication skills.
• Proven ability to develop rapport and maintain positive, professional relationships with diverse patients, staff, and physicians.

Schedule / Shift

Mon-Fri 8-5

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix helps create opportunities for contract employees through our Healthcare, Scientific, and Information Technology divisions. Our dedicated recruiters offer a personalized service to make sure your job search is smooth and you get the best job you can! We are dedicated to our contract employees and offer a competitive benefits plan.