You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

We are seeking a Provider Success Support Specialist who is motivated by precision, empathy, and the desire to support high-quality healthcare providers. In this role, you aren’t just answering questions; you are a vital part of a mission to redesign behavioral health by ensuring our providers have the seamless experience they need to focus on their patients.

If you thrive in fast-paced environments and love solving puzzles related to billing, insurance, and digital platforms, we want to hear from you.

You will be the primary point of contact for our provider community, ensuring that every interaction—whether via phone, email, or chat—reflects our commitment to clarity and timely support.

Key Responsibilities:

• High-Volume Resolution: Manage provider inquiries via email, chat, and phone, ensuring all issues are resolved within established Service Level Agreements (SLAs).
• Problem Solving: Research and resolve complex questions regarding billing, insurance, account setup, and platform navigation.
• Relationship Building: Act as a professional and empathetic bridge between the company and our providers.
• Operational Excellence: Accurately document all interactions in our CRM and handle backend logistics, such as provider terminations and client notifications.
• Onboarding Support: Assist psychiatric providers with e-prescribe platform requirements and partner with Account Managers to identify providers needing escalated coaching or retention efforts.
• Collaborative Innovation: Assist with ad-hoc projects and pilots to help our Onboarding and Account Management teams scale.

Who You Are

You are a self-starter who remains calm under pressure and brings a positive, solutions-oriented attitude to work every day.

• Experienced: You have 1+ years in customer service (healthcare industry experience is a major plus).
• Tech-Savvy: You have experience with ticketing systems and CRMs (Salesforce preferred) and can navigate digital platforms with ease.
• Communicator: You possess superior written and verbal communication skills and can handle sensitive conversations with grace.
• Detail-Oriented: You have a "growth mindset" and an eagle eye for detail, ensuring no step is missed in complex workflows.
• Adaptable: You enjoy the energy of a high-growth company and can pivot quickly as business needs evolve.

What Success Looks Like

• 3 Weeks: You’ve mastered the provider journey and our technology platform, and you’re already answering basic tickets.
• 1 Month: You are independently supporting the majority of provider requests across all channels.
• Ongoing: You consistently hit or exceed your SLA targets and contribute to a seamless experience for our provider network.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an Equal Employment Opportunity (EEO) employer. We are committed to providing equal employment opportunities to all employees and applicants for employment. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.