You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Account Representative to handle financial and administrative interactions with patients, insurance companies, and referring physician offices. The primary focus is on managing high-volume communications, performing comprehensive insurance verifications, interpreting Explanation of Benefits (EOBs), and facilitating payment processing and billing inquiries.

Responsibilities / Job Duties

• High-Volume Communication: Manage between 60 to 100 incoming calls per day from patients, insurance companies, and referring physician offices.
• Insurance & Eligibility: Perform comprehensive insurance verification and eligibility checks to ensure patients can be seen at the facility.
• Financial Correspondence: Read and interpret Explanation of Benefits (EOBs) and payer correspondence.
• Payment & Billing: Handle payment posting and answer detailed questions regarding patient bills and insurance claims.
• Administrative Tasks: Assist with the manual processing of claims, including folding statements and stuffing envelopes for mail-outs.
• Patient Interaction: Assist patients face-to-face at the cashier’s office or front desk as needed.

Minimum Education and Experience Qualification Requirements

Qualifications

• Industry Experience: Prior experience in the medical field is required, with a strong preference for candidates from a hospital background.
• Technical Skills: Proficiency in reading EOBs and navigating insurance verification portals.
• Multitasking Ability: Proven ability to manage diverse tasks—from phone queues to administrative mailings—without losing focus.
• Flexibility: An open-minded approach to a changing workflow and the ability to route complex escalations to the proper internal departments.

Experience

• Prior hospital experience preferred.
• Experience with Meditech.

Schedule / Shift

M-F, 8am-5pm

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.