You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking an Outreach Coordinator to collaborate with the Stars and Risk team, focusing on the collection and review of medical records. The coordinator will perform HIPAA-compliant outreach to patients to address care gaps, support HEDIS and CAHPS initiatives, and work with cross-functional teams to improve health outcomes.
Responsibilities / Job Duties
- Collect and review medical records in partnership with the Stars and Risk team; conduct provider outreach and ensure accurate data entry.
- Perform HIPAA-compliant outreach to patients to address care gaps, including medication adherence and preventive services.
- Support HEDIS, CAHPS, and other quality initiatives through targeted member engagement and documentation.
- Identify barriers to care and collaborate with cross-functional teams to improve health outcomes.
- Coordinate with providers, vendors, and care team members, including facilitating warm transfers as needed.
- Develop training materials and maintain documentation to support quality improvement efforts.
Minimum Education and Experience Qualification Requirements
Education
- High School Diploma
Qualifications
- Minimum of two (2) years of experience in a health plan, managed care, or similar environment.
- Experience with electronic medical records (EMR) systems preferred.
- Knowledge of CMS Star Programs and HEDIS strongly preferred.
- Willingness to travel to provider offices as needed.
- Valid driver's license, reliable transportation, and current auto insurance with a clean driving record required.
Skills
- Experience coordinating projects and managing timelines.
- Strong organizational skills with high attention to detail.
- Excellent written and verbal communication skills, including proofreading and grammar.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with HEDIS technical requirements preferred.
Additional Requirements
Must be fluent in either Korean, or Vietnamese.
Schedule / Shift
Standard Business Hours, Monday-Friday 8am - 5pm.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
