You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking highly reliable and tenured professionals for a remote contract-to-hire opening. As a Patient Access Scheduler, you will be the first point of contact in the patient care journey, handling back-to-back inbound and outbound calls, gathering demographic information, and scheduling medical appointments. This role requires a focus on efficiency, quality, and a commitment to providing excellent patient service.
Key Responsibilities
- Manage a high volume of inbound and outbound patient calls routed automatically through the system.
- Gather patient demographic information, pre-register insurance coverage, and schedule patients for medical appointments.
- Support both hospital and outpatient teams.
- Educate patients on self-service options and provide clear answers to inquiries.
- Maintain a 97% or higher quality score.
- Meet performance metrics: Average of 55 calls per day with a 6.5-minute average handle time.
- Participate in mandatory daily on-camera team huddles and meetings.
Qualifications
- Experience working with EPIC within the last 2 years.
- A quiet, dedicated workspace and comfort being on camera.
- Minimum 25 MBPS internet speed, no hotspots.
- Strong customer service experience & comfortable taking 55+ inbound calls per day.
- High School Diploma or GED Equivalent.
Skills
- Experience with EPIC and Epic cadence.
- Experience with healthcare scheduling or contact center experience.
- Experience with the Five9 telephony system.
- Medical terminology knowledge.
Additional Requirements
M-F Open 7:30 am-7:30 pm, 8-hour shift within this window aligned to their time zone.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
