You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Contact Center Specialist to serve as a 24/7, entry-level point of contact for handling a wide range of customer service needs. This position is responsible for supporting callers by responding to inquiries, coordinating information, and ensuring smooth communication across departments.

Key Responsibilities

• Respond to incoming calls and inquiries from both internal and external callers.
• Screen and assess patient needs, applying de-escalation techniques when appropriate and escalating concerns as needed.
• Use sound judgment to determine appropriate next steps and ensure timely resolution or escalation.
• Support call routing, processing, and monitoring functions across multiple departments.
• Accurately enter and maintain patient, provider, and service-related information within electronic systems.
• Handle requests related to transportation, equipment, and other services, ensuring accuracy and completeness.
• Respond to inquiries received via phone, web, fax, and paging systems using strong customer service skills.
• Utilize various systems and tools (e.g., electronic medical records, databases, and web-based applications) to access and input information.
• Identify and escalate data discrepancies or service issues as appropriate.
• Perform additional duties as assigned.

Qualifications

• High School Diploma.
• Strong Customer Service Background.
• Organized.
• Reliable.
• Tech Savvy.
• Call Center Experience (Preferred).
• Medical Knowledge (Preferred).
• Experience with Epic (Preferred).

Schedule

Monday - Friday, 2PM - 10:30 PM, with Rotating Weekends.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, and will not be discriminated against on the basis of disability. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.