You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Front Desk Receptionist to join their team. The primary responsibilities of this role include triaging patient-related messages, assisting with patient issues, maintaining medical records, and providing excellent customer service. The goal is to support the clinical care team in delivering exceptional care and service to patients.

Key Responsibilities

• Triage patient-related messages and questions in a timely manner.
• Assist patients with resolving issues and utilize the clinical care team when necessary.
• Check and disperse daily faxes to the appropriate team member.
• Scan documents and maintain medical records in practice management systems.
• Enter claims for collections on FMLA, Rating Letters, etc.
• Assist with medical record requests as needed.
• Welcome and register patients at check-in, and serve as a role model for patient service.
• Guide patients through intake processes and ensure paperwork is completed accurately.
• Maintain the cleanliness and stock of clinic areas.
• Complete transactions using POS systems and reconcile daily collections reports.
• Inform administration of operational problems and patient feedback.
• Provide coverage in multiple office locations as needed.
• Handle the opening and closing of the clinic.
• Verify insurance and benefits for patients.
• Perform any additional duties requested by doctors or management.
• Provide reports as requested by management.
• Attend mandatory staff and clinical meetings.
• Adhere to all company policies and procedures.
• Engage referral sources to increase clinic awareness in the community.

Qualifications

• At least 1 year of healthcare experience.
• Proficient in using computers, including Excel and team chat platforms.
• Ability to manage multiple provider chats and patient interactions simultaneously.
• High energy and strong customer service skills.

Skills

• Ability to work as part of a team and maintain a positive workplace.
• Effective communication and organizational skills.
• Knowledge of general administrative and clerical procedures.
• Proficiency in Microsoft Applications and data entry.
• Experience with office equipment, including computers, scanners, faxes, and phone systems.
• Prior knowledge of insurance and insurance benefits.
• General typing skills.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer. All candidates who apply will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Medix complies with applicable city or county laws regarding criminal background checks.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.