Job Description

We are seeking a detail-oriented and motivated Medical Biller/Collector to support a fast-paced healthcare organization. This role is responsible for managing billing operations, following up on accounts, and communicating with insurance providers and patients to ensure timely and accurate reimbursement.

This position is fully onsite in West Hollywood, CA. Candidates must reside in Los Angeles County and be able to reliably commute to the worksite.

Responsibilities/ Job Duties:

• Process and review medical claims for accuracy and completeness prior to submission
• Perform high-volume account follow-up (100+ daily touches including calls, claim reviews, and updates)
• Handle both inbound and outbound calls with insurance companies and patients
• Work with a variety of payers including commercial, HMO, and government plans
• Review and interpret EOBs (Explanation of Benefits) and communicate findings to patients when needed
• Resolve billing discrepancies, denials, and unpaid claims in a timely manner
• Enter and maintain accurate patient and billing information in the EMR system
• Utilize appropriate billing and coding practices (ICD, CPT, and UBO forms as applicable)
• Ensure compliance with HIPAA and organizational billing guidelines
• Collaborate with internal teams to resolve account issues and improve workflow efficiency

Minimum Education and Experience Qualification Requirements: 

• Minimum 1+ year of medical billing and/or collections experience
• Experience working with commercial and government insurance payers
• Strong understanding of billing processes, claims follow-up, and denial management
• Familiarity with EOBs, coding basics (ICD/CPT), and insurance verification
• Experience with EMR systems (such as Allscripts or Veradigm preferred, but not required)
• Excellent attention to detail and ability to work in a high-volume, fast-paced environment
• Strong communication and customer service skills

Schedule/ Shift:Monday – Friday, 8 AM – 5 PM

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.