Job Title: Virtual Medical Assistant (bilingual)

Location: Remote (can sit anywhere in the US but must be able to work EST hours)

Duration: 3- 5 month long contract with potential to extend or convert 

Schedule/Shift: Monday - Friday 9:30am - 6pm EST or 10 am - 6:30 pm

Pay: $18-21/hr

Essential functions:

• Initiate virtual appointments with patients to collect health care information prior to the visit with MDs, Nurse Practitioners, and Licensed Clinical Social Workers. Health care information includes content such as personal and family history of behavioral health conditions, medication reconciliation, person-reported symptom rating scales, and similar items.
• Help to coordinate treatment with the patient, family, and the multidisciplinary care team, including contacting other health care providers, generating, and sharing medical records with appropriate consent, and similar tasks.
• Support staff to complete tasks such as vital sign collection, consent collection, recording, and scheduling of future appointments.
• Work as part of a multidisciplinary care team composed of psychiatrists, nurse practitioners, social workers, and Facilitated telehealth coordinators to provide high quality, virtual-first, coordinated care to patients with serious mental illness and substance use disorders.
• Ensure smooth patient and workflow within the department and assist the patient care team in implementing the medical plan of care.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Process incoming and outgoing calls in an independent and professional manner using sound clinical judgment.

Required Skills:

• Must be bilingual/fluent in Spanish
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical patients, family, caregivers, and staff.
• Strong time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures to achieve objectives and meet deadlines.
• Ability to understand medical/behavioral health/mental health terminology. ? Ability to write clear notes in a patient’s chart and assist with constructing patient-centered care plans.
• Comfort with ambiguity and working in a new, fast-paced environment. 

Education:

• At least 1 year of experience directly related to the duties of the position. Minimum of 2 years’ experience in a medical setting or one year experience in a behavioral health setting, or a comparable job classification.
• Prior experience working in behavioral health and/or with an elderly population is preferred.
• Prior experience working at a startup is a plus.
• Graduate and completion of an approved Medical Assistant Program. 

Work environment:

• Employees will work from their homes, utilizing virtual tools and software to manage tasks, communicate with team members, patients and other stakeholders. They will also complete administrative duties on a computer provided by the company.
• Must have access to a HIPAA compliant, distraction free area to complete phone and video calls

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.