You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Revenue Cycle Manager to serve as the primary relationship owner for customers. The role includes managing executive relationships, strategic narratives, quarterly business reviews (QBRs), and end-to-end escalation management.
Key Responsibilities
- Build and maintain strong executive relationships with customers.
- Develop strategic narratives and conduct QBRs.
- Manage escalations and own the customer success journey end-to-end.
- Collaborate with cross-functional teams, including the RCM Center of Excellence, to translate customer needs and prioritize necessary changes.
- Deliver actionable recommendations to practice leadership based on deep analyses and benchmarking insights.
- Ensure positive customer outcomes and improve customer satisfaction.
Qualifications
- Minimum 5-8 years of experience in Revenue Cycle Management (RCM).
- Background in Client Success Management.
- Experience working within an RCM group or consulting group.
- Proficiency in Denials and Accounts Receivable (AR) Management.
- Preferred experience working with large Physician Groups or Digital Health companies.
Experience
- 5-8 years of RCM experience.
- Previous Client Success Management background.
Skills
- Strong commercial instinct and analytical rigor.
- Product-level thinking and customer-focused approach.
- Ability to translate customer needs into actionable recommendations.
Additional Requirements
Schedule: Monday to Friday, 9am - 5pm EST
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
