You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a motivated and experienced Clinical Operations Manager to serve as a primary liaison between Sponsors/CROs and their internal Clinical Operations team. This sponsor-facing position focuses on driving executive alignment and managing high-level account success, ensuring clinical trials are activated and performing to the sponsor's expectations.
Key Responsibilities
- Sponsor Management: Act as the "Voice of the Customer," managing the day-to-day relationship with Sponsors and CROs from site selection through study close-out.
- Operational Alignment: Drive clinical trial activation timelines and provide high-level data insights and progress metrics back to the sponsor.
- Strategic SME: Serve as a subject matter expert in clinical research to identify recruitment blockers, troubleshoot trends, and recommend resolution strategies.
- Study Feasibility: Partner with Life Science teams to review new protocols and assess fit for the 70+ site network.
- Thought Leadership: Facilitate webinars, "fireside chats," and represent the company at international conferences and investigator meetings.
Qualifications
- CRO Background (Mandatory): Must come from a CRO environment (e.g., PPD, IQVIA, Icon) to ensure familiarity with the pace of industry-sponsored research.
- Experience Level: 8+ years in Phase II-IV pharma-sponsored trials. Ideal for a Project Manager or an elite CRA looking to pivot into an Account Success/Management hybrid.
- Industry-Facing: Must have experience dealing directly with external Pharma sponsors (Academic/Self-study experience is insufficient).
- Therapeutic Focus (Preferred): Experience in GI, Hepatology, or Cardiology.
- Education: Bachelor’s degree in a scientific or healthcare field; 3+ years as a Clinical Team Manager or 5+ years as a CRA/CRC.
Skills
- Systems: Proficiency in CTMS (RealTime highly preferred) and data-driven reporting tools.
- Clinical Ops: Deep knowledge of study start-up, CDA, feasibility, and regulatory SOPs.
- Tech-Enabled Research: Ability to leverage AI-driven services to optimize site performance.
- Executive Presence: Ability to build credibility and deliver complex technical updates to high-level stakeholders.
- Problem-Solving: Proactive approach to identifying "blockers" and troubleshooting cross-functional hurdles.
- Adaptability: Comfortable in a high-growth, start-up environment where processes are evolving.
- Relationship Building: Skilled at managing a diverse group of stakeholders across sponsors, CROs, and internal teams.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
Medix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Clinical Sciences division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: high-risk working environments (laboratories, clinical settings), handling hazards chemicals or lab specimens, conducting direct patient care, accessing medical and confidential records, access to prescription medication or other drugs, and job duties that can cause serious injury or death as a result of error. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
