You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a proactive and detail-oriented Medical Front Desk Specialist to manage the daily workflow of a busy multi-provider office. The ideal candidate will serve as the face of the clinic, ensuring a seamless experience for patients from check-in to check-out. The position requires a strong foundation in insurance verification and the ability to maintain composure and accuracy while multitasking in a high-volume setting.
Key Responsibilities
- Patient Coordination: Efficiently manage the check-in and check-out processes, including greeting patients, updating demographics, and collecting co-pays or outstanding balances.
- Insurance Navigation: Utilize strong insurance knowledge to verify coverage, obtain necessary authorizations, and explain basic benefit details to patients.
- Front Desk Support: Provide comprehensive administrative support, including outbound calling to patients, scheduling appointments, and managing medical records requests.
- Workflow Management: Handle a busy office workflow by prioritizing tasks effectively to ensure minimal wait times for patients and optimal efficiency for the clinical team.
- Provider Liaison: Act as a central point of communication, preferably with experience working with multiple doctors simultaneously to coordinate various schedules and preferences.
Qualifications
- Proactive and detail-oriented individual capable of managing a busy front desk.
- Strong foundation in insurance verification and the ability to multitask in a high-volume environment.
Experience
- Ideally 2 years of experience in a medical front office setting; however, candidates with 1 year of experience who demonstrate exceptional technical and interpersonal skills will be considered.
Skills
- Strong multitasking skills with the ability to pivot between administrative tasks and patient needs without sacrificing attention to detail.
- Familiarity with Electronic Medical Record (EMR) systems and solid understanding of HIPAA compliance.
- Excellent verbal and written communication skills to interact professionally with patients, providers, and insurance carriers.
Schedule/Shift
Monday - Friday, 8am-6pm.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
Per state regulations, the candidate must comply with all applicable employment and compliance laws. This includes providing necessary documentation to verify identity and eligibility to work in the United States.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
