You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Liaison to address patient inquiries regarding symptoms, treatment protocols, and medications while providing essential technical guidance via telephone. The role involves coordinating physician-ordered diagnostics, managing the prescription lifecycle, and maintaining the integrity of the Electronic Health Record (EHR). Additionally, the Patient Liaison will provide support as an ophthalmic technician during clinic hours and process specialized administrative documentation.

Key Responsibilities

• Address patient inquiries and provide technical guidance over the phone.
• Coordinate end-to-end diagnostics, including securing insurance pre-authorizations.
• Communicate diagnostic results to patients.
• Manage prescription lifecycles and facilitate outgoing referrals.
• Maintain the integrity of the Electronic Health Record by gathering external medical files.
• Provide hands-on ophthalmic support and process administration documents like FMLA and Worker's Compensation paperwork.

Qualifications

• High school diploma.
• 1+ years of experience in a front office or back office role.
• 1+ year of MA experience.
• Experience as an Ophthalmic Assistant preferred.
• Knowledge of eye anatomy, testing, and disease terminology.
• Strong data entry skills.

Skills

• Technical proficiency in managing Electronic Health Records.
• Experience in ophthalmic support and strong data entry skills.
• Soft skills such as communication and teamwork.

Additional Requirements

• Willingness to float with Dr. Kim to five different locations, with compensation for travel.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of legally protected categories such as race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. We are an equal opportunity employer and value diversity.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.