You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Representative who will act as the main point of contact for patients with inquiries about their accounts. This position involves handling a high volume of patient interactions, approximately 300 calls per week, and requires strong problem-solving skills to investigate outstanding balances and claims processing issues.

Key Responsibilities

• Contact patients and respond to inbound calls to resolve account questions and outstanding balances.
• Ensure patient statements are accurate and sent out daily.
• Manage accounts requiring external collections after internal efforts have been completed.
• Accept payments over the phone and set up payment arrangements as needed.
• Research account discrepancies, prepare patient credits, and coordinate approved refunds with accounting.
• Process bankruptcy notices in line with company policies.
• Update patient demographic information as needed to ensure statement accuracy.

Qualifications

• 1-2 years of Self-pay, Billing CSR, or Collections Experience.
• Knowledge of working on EMRs (NextGen is a plus).
• Customer Service Oriented.
• Working Knowledge of EOBs.
• Computer literacy - able to work through multiple software applications and manage multiple screens.

Skills

• Strong problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work efficiently with electronic medical records (NextGen experience is a plus).
• Capable of managing time effectively to handle a high volume of patient interactions.

Education

• High school diploma or GED.

Experience

• 1-2 years of experience in Self-pay, Billing CSR, or Collections.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.