You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Call Center Representative responsible for managing inbound calls for patients contacting their doctor offices, mainly for scheduling appointments. The position requires effective customer service skills and the ability to resolve customer issues while communicating resolutions accurately.

Key Responsibilities

• Taking inbound calls for scheduling appointments.
• Accountable for problem resolution and communicating solutions to appropriate parties.
• Coordinating multiple services for patients, including registration and scheduling.
• Verifying and updating patient demographics, insurance, and other information.
• Providing patient education on various inquiries such as scheduling and lab results.
• Meeting departmental standards for production, quality, and schedule adherence.
• Demonstrating a cooperative, positive attitude in the workplace.
• Mentoring new hires and staff in call handling best practices.
• Providing excellent customer service to callers and patients.

Qualifications

• Practice experience (front desk and phones) with comfort speaking to patients.
• At least one year of experience in a relevant role.
• Strong customer service skills and ability to hold a conversation.
• Bilingual ability is a plus.

Preferred Skills

• Ability to work remotely.
• Experience with Epic systems preferred.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Applicants must meet the requirements for eligibility as stated in the job description. Employment decisions are based on merit and business needs, without regard to race, color, religion, national origin, gender, age, disability, or other protected characteristics under applicable laws.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.