You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a motivated and reliable Call Center Representative to expertly manage a high volume of patient calls. This role is pivotal in assisting with appointment scheduling, insurance verification, referrals, and general inquiries in a dynamic healthcare environment.

Key Responsibilities

• Handle a large volume of incoming calls while providing courteous, professional, and compassionate assistance to patients.
• Confirm and update patient demographic details, insurance information, and referral documentation.
• Coordinate patient appointments by scheduling, rescheduling, and confirming visits in accordance with office procedures.
• Accurately record and update patient data within the electronic medical records system.
• Direct calls and relay messages to the appropriate team members or departments.
• Inform patients of any instructions or preparations required prior to their appointments.
• Ensure patient privacy is protected and maintain full compliance with HIPAA guidelines at all times.

Qualifications

• High call volume experience.
• Exceptional verbal and written communication skills with a strong focus on patient service.
• Comfortable managing multiple tasks efficiently while staying composed in a fast-paced setting.
• Proficient in computer use and typing, with attention to detail.
• Familiarity with medical terminology.
• Experience in orthopedic or general medical office settings is a plus.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

To comply with federal mandates, this job cannot be filled by any candidate who cannot provide an alien registration number issued by the INS, an employment authorization card issued by the INS, or any other document showing immigration or naturalization status, including an unexpired foreign passport.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.