You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Referral Specialist to efficiently manage communication and administrative processes, focusing on patient interactions, authorization requests, scheduling, and more. This role involves handling a significant volume of incoming calls and coordinating with both patients and healthcare specialists.

Responsibilities / Job Duties

• Communicating with patients.
• Closing out referrals.
• Submitting authorization requests through med-point management.
• Managing approximately 100 phone calls per day with around 35 calls per staff member.
• Handling both incoming and some outbound calls as required.
• Scheduling appointments and assisting with referral orders.
• Operating using EMR - Next Gen and ring central phone systems.
• Occasionally interacting in person with patients or specialists.

Minimum Education and Experience Qualification Requirements

Qualifications

• Experience with referrals and authorizations.
• Medical administrative experience and understanding general healthcare terminology.
• Spanish bilingual required.
• Thai speaking preferred.

Skills

• Proficiency in EMR systems, specifically Next Gen.
• Efficient use of ring central phone system.
• Strong communication skills, both oral and written.
• Bilingual proficiency in Spanish is required and Thai is preferred.

Schedule / Shift

Monday through Friday, 9:00 AM to 5:30 PM. The role starts with 5 days on-site training over two weeks and then transitions to a hybrid schedule with remote work about 3 days a week.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix will conduct a background check and drug screen for all placements and is committed to ensuring compliance with the law and providing equal opportunity for all employees and applicants.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.