ALL CANDIDATES MUST LIVE IN WA STATE 

Patient Financial Services Coordinator

Seattle, WA (Hybrid)

Schedule: Monday – Friday | 7:30 AM – 4:00 PM

Position Summary:

The Patient Financial Services Coordinator supports the financial and operational workflow of patient services by managing insurance verification, authorization approvals, and revenue cycle processes. This role ensures that patients receive timely access to care while maintaining compliance with payer requirements and organizational policies. The coordinator works closely with providers, clinical staff, billing teams, and insurance representatives to resolve coverage issues, streamline authorizations, and maintain accurate documentation within electronic health record systems.

Key Responsibilities:

Authorization Management

• Coordinate and secure insurance authorizations and clinical approvals prior to services to ensure coverage eligibility and prevent claim denials.
• Verify patient insurance benefits, eligibility, and coverage limitations through payer portals and electronic health record systems.
• Monitor authorization requirements for scheduled services and proactively address potential coverage issues before the date of service.

Cross-Functional Coordination

• Serve as a primary liaison between clinical teams, billing departments, insurance companies, and external partners to resolve complex coverage or billing discrepancies.
• Collaborate with providers and clinical staff to obtain required clinical documentation to support authorization approvals and payer compliance.
• Facilitate communication between departments to ensure accurate information flow regarding patient financial clearance.

Information Distribution & Documentation

• Maintain detailed and accurate records of insurance verification, authorization approvals, and payer communications in the EHR/EMR system.
• Distribute authorization and eligibility updates to scheduling teams, clinical staff, and billing personnel to ensure all stakeholders remain informed.
• Generate and maintain internal reports related to authorization status, denials, and coverage trends.

Subject Matter Expertise

• Act as a central point of contact for providers, administrative staff, and patients regarding insurance policies, coverage guidelines, and authorization requirements.
• Provide clear explanations of complex insurance information and regulatory requirements to support informed decision-making.

Conflict Resolution & Patient Support

• Address patient concerns related to insurance coverage, billing questions, and authorization delays with professionalism and empathy.
• Escalate complex cases to leadership or appropriate departments when necessary to ensure timely resolution and maintain high service standards

Risk Mitigation & Compliance

• Identify potential operational risks, payer compliance issues, or documentation gaps that may impact reimbursement or regulatory requirements.
• Report trends and concerns to leadership and contribute to continuous improvement initiatives aimed at optimizing revenue cycle processes.

Required Qualifications:

Education

• High School Diploma or GED required.

Experience

• 2–3 years of experience in healthcare revenue cycle, insurance verification, medical billing, or collections.
• Experience working with Electronic Health Record (EHR/EMR) systems preferred.

Communication Skills

• Strong interpersonal and communication skills with the ability to clearly explain complex insurance and financial information.
• Demonstrated ability to manage sensitive financial conversations with empathy and professionalism.

Technical Skills

• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Familiarity using payer portals, EHR systems, and digital communication tools.

Operational Skills

• Strong multitasking and organizational abilities in a fast-paced healthcare environment.
• Effective problem-solving skills with the ability to prioritize tasks and manage competing deadlines.

Preferred Qualifications

• Working knowledge of CPT and ICD-10 coding.
• Familiarity with medical terminology and healthcare billing processes.

Contract Length: 

800 Hours. Opportunity to convert to permanent hire after satisfactory completion of contract. 

Pay:

$19 - $24 per hour (Based on experience)

Benefits: 

401(k) Retirement Plan, Medical, dental and vision plans, Short Term Disability Insurance, Life Insurance Plan, Weekly Pay, Paid Sick Time

#Medixwest

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.