You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a dedicated and skilled Care Coordinator to drive patient engagement, manage complex workflows, and operate across various technology stacks. The role involves outreach calls, managing clinical tasks, and maintaining data integrity while meeting quality and productivity standards.
Key Responsibilities
- Drive patient engagement by conducting outreach calls for care gap closure, appointment scheduling, and chronic condition follow-ups.
- Execute complex workflows including submitting, tracking, and following up on referrals and prior authorizations.
- Pilot new workflow types, document processes, identify edge cases, and provide feedback to teams.
- Operate fluently across platforms, client EHR systems, payer portals, and other systems.
- Meet quality and productivity standards, review AI outputs for quality and accuracy.
Experience
- 3+ years in healthcare operations, such as medical assistant, patient access representative, healthcare call center agent, prior authorization specialist, or care coordinator roles.
Skills
- Strong written and verbal communication skills with the ability to engage patients empathically and professionally.
- Comfortable with technology and quickly learning new platforms and tools.
- Experience working across EHR systems, payer portals, and healthcare SaaS products preferred.
- Ability to thrive in fast-paced and evolving environments.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
