Job Title: Nursing Home Surveyor
Locations/Pay (openings for each location):
- Syracuse, Albany: Up to $52/hr
- NYC, Central Islip, New Rochelle: Up to $60/hr
Travel Required by Region:
Syracuse: Broome, Cortland, Lewis, Oswego, Tompkins, Cayuga, Herkimer, Madison, Oneida, Tioga, Chenango, Jefferson, Onondaga & St. Lawrence Counties.
New Rochelle: Sullivan, Orange, Dutchess, Putnam, Rockland, Ulster and Westchester counties
Albany: Albany, Delaware, Fulton, Montgomery, Saratoga, Warren, Clinton, Essex, Greene, Otsego, Schenectady, Washington, Columbia, Franklin, Hamilton, Rensselaer & Schoharie Counties
Central Islip: Nassau and Suffolk counties.
New York City: Bronx, Kings, Richmond, Manhattan, and Queens counties
Overview: These RNs will be doing a mix of standard quality audits, complaint initiated investigations, and more. When they are onsite, the amount of time that they are at the location is dependent on the audit that is required. It is expected that RN Surveyors will be traveling onsite about 85% of the time.
These individuals will be traveling to nursing homes to do state required Recertification (must be done every 15 months) or investigating specific complaints(disease outbreak, falls, etc.).
Travel: 85% of this role is traveling to sites. It is more location based and they will be traveling to the counties (provided separately) that surround their location. If anyone is traveling and not able to return home, they are able to coordinate accommodations through the travel office and miles/ food will be reimbursed at the federal rate. If they are not onsite, they can work from home or in the DOH office.
Job Description: The Nursing Home Surveyor / Complaint Investigator will assist the New York State Department of Health (NYSDOH), Office of Aging and Long-Term Care, with surveillance and investigation activities related to nursing homes (long term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided. In this role you will participate as a member of an interdisciplinary survey/investigation team to review allegations of abuse and neglect, perform surveillance activities/tasks at nursing homes (long term care)/Transitional Care Units (TCUs), and Adult Day Health Care Programs (ADHCP) to determine compliance with the requirements of participation; prepare written reports of investigative findings and prepare Statement of Deficiencies (SOD) within required time frame, using Principles of Documentation. participate in emergency surveys at Skilled Nursing Facilities (SNF’s); participate in State monitoring during Immediate Jeopardy situations; as well as other duties.
The position is majority travel and will be onsite at facilities.
Qualifications:
- Demonstrate strong interpersonal skills with the ability to facilitate positive customer satisfaction in situations that are adverse or in controversy.
- Ability to successfully work independently with minimal supervision, as well as in a team environment.
- Excellent written and verbal skills with the ability to communicate professionally with co-workers, supervisors, providers, medical and administrative personnel, and residents/patients.
- Ability to translate collected information into a clear, concise, legal, and defensible document.
- Excellent investigative and analytical skills.
- Strong computer skills with working knowledge of Microsoft office products, and the ability to learn new programs.
- Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.
- If approved to work remotely, must have secure internet that meets the speed required to perform all work duties, must have workspace that provides privacy for all work-related calls, and must be able to secure all work-related items when not in use.
- Must have a valid driver’s license & the ability to travel to on-site assignments, required
Education/Experience:
- NYS Licensed and registered, Registered Nurse, required.
- Two (2) years of experience performing utilization review, claims adjudication, medical review, fraud investigation, surveillance or monitoring activities, required; OR Three (3) years of clinical or administrative experience, required; OR A bachelor’s degree in nursing and two (2) years of clinical or administrative experience, required.
- Surveyor Minimum Qualifications Test Certification (SMQT), preferred.
Hours: Monday-Friday 8am-5pm
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
