You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Services Representative / Certified Medical Assistant (PSR/CMA) to join their team. This cross-trained role is pivotal in delivering outstanding patient service by supporting both front office functions and clinical care. As a central point of contact between patients, providers, and staff, the PSR/CMA coordinates patient flow, assists physicians with clinical tasks, and ensures the accuracy of scheduling, documentation, and financial processes per practice policies.

Key Responsibilities

• Welcome and check in patients, ensuring a welcoming reception area.
• Manage phone calls efficiently and schedule appointments as per guidelines.
• Verify patient demographics, insurance details, and manage records.
• Discuss appointment details, estimated costs, and financial responsibilities with patients.
• Process payments, manage past-due balances, and organize payment plans.
• Maintain patient charts, prepare encounters, handle medical records requests, and monitor office supplies.
• Escort patients to exam rooms, obtain vital signs, and assist with medical procedures.
• Conduct breathing tests, allergy testing, and administer injections as directed.
• Ensure emergency protocols are followed and provide patient education.
• Comply with HIPAA standards and maintain electronic medical records proficiency.

Qualifications

• High school diploma required.
• Certified Medical Assistant (CMA) certification required.

Experience

• Minimum of 1-2 years in a medical office, clinical assisting, or customer service role.
• Experience with financial transactions and electronic health records.

Skills

• Proficiency in practice management and EMR systems.
• Strong multitasking, communication, and organizational skills.
• Able to maintain professionalism under pressure.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.