You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Payment Specialist to join their team. The primary responsibilities of this role include processing payments for insurance products, responding to telephonic inquiries, and providing assistance to members by navigating internal systems to manage and process transactions accurately.

Key Responsibilities

• Responsible for taking both initial and ongoing payments for insurance products.
• Responds to, records, and processes telephonic payment inquiries in a call center environment.
• Navigates internal systems to identify the amount a member owes and determines the specific deadline for payment.
• Works within multiple computer programs simultaneously to manage member data accurately.
• Maintain a high level of service while managing fluctuating call volumes, which can exceed 1,000 calls per day during peak seasons.
• Required to provide consistent phone coverage during operating hours, typically from 8:00 AM to 5:00 PM.
• Expected to maintain high technical expertise and quality scores while processing back-to-back calls.

Qualifications

• High School Diploma at least.
• 1 year minimum experience in taking payments in retail, call center role, or finance.
• Previous experience in a call center environment is highly preferred.

Additional Requirements

• On the phone for 8 hours a day, with some evenings from 10 AM to 7 PM.
• Potential for extended hours/weekends during peak enrollment seasons (January).
• Hybrid capability after 5 weeks of training/shadowing.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

As a condition of assignment, all applicants will be subject to a drug screen to the extent permitted by law. Applicants will be required to pass a criminal background check, and for driving positions, a motor vehicle record check. Applicable competencies are required of all roles and evaluation for CW EEO/AAP discrimination provisions will apply.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients