You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

The Patient Access Manager is responsible for overseeing all front-end revenue cycle functions, such as patient registration, insurance verification, authorization, financial counseling, and point-of-service collections. This role ensures compliance with regulatory standards and collective bargaining agreements while providing an exceptional patient experience. The Manager leads a team of union-represented staff and supervisors in a fast-paced hospital environment and collaborates closely with clinical, finance, compliance, and IT leadership to promote operational excellence and revenue integrity.

Responsibilities / Job Duties

• Provide leadership for Patient Access functions across various hospital services.
• Supervise and develop frontline supervisors and staff in alignment with collective bargaining agreements.
• Ensure 24/7 staffing coverage, including weekends and holidays.
• Track productivity, quality, and service metrics to implement performance improvements.
• Foster an environment of service excellence and teamwork.
• Administer and comply with collective bargaining agreements.
• Handle grievances, investigations, discipline, and contract interpretation in partnership with Human Resources and Labor Relations.
• Partake in labor-management meetings and negotiations as needed.
• Ensure compliance with hospital policies and union contract terms.
• Oversee insurance verification, financial clearance, and revenue cycle tasks to reduce denials.
• Enhance point-of-service collections and financial counseling processes.
• Collaborate cross-departmentally to prevent revenue leakage.
• Adhere to HIPAA, CMS regulations, EMTALA, and other payer guidelines.
• Promote a patient-focused registration process and address service recovery situations.

Schedule / Shift

Monday to Friday, standard business hours

Skills

• Knowledge of collective bargaining agreements and labor relations.
• Analytical and problem-solving skills.
• Strong communication and conflict resolution abilities.
• Proficiency in managing change within a complex healthcare setting.
• Familiarity with healthcare financial systems and Microsoft Office.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.