You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Front Office Lead to serve as the central point of operational command for their practice. This role involves high-level surgical coordination, hands-on clinical support, and administrative oversight to ensure the clinic is well-staffed, compliant with safety protocols, and optimized for maximum patient throughput and provider efficiency. An experienced Medical Assistant is required for this position.

Key Responsibilities

• Surgical Navigation: Coordinate all components of the surgical process including coordination with surgeons, securing facilities, and ensuring pre-operative testing is completed.
• Template Architecture: Build and maintain physician schedules within the EMR, proactively adjusting templates to optimize patient flow and productivity.
• Master Schedule Oversight: Ensure the daily schedule is accurate, update the team on schedule changes, and provide daily agendas for providers.
• Patient Care: Manage chart preparation, perform clinical screenings, assist in procedures, and refill prescriptions.
• Clinical Environment: Oversee maintenance of a sterile environment, manage instrument sterilization, equipment logging, and supply chain for exam rooms.
• Information Management: Coordinate the exchange of medical records and retrieve lab results, imaging reports, and referral documentation.
• Staff Coordination: Act as the primary contact for staff call-outs, reassign duties to ensure coverage, and manage vacation/leave logs.
• Training & Development: Lead the orientation and training of new hires, ensuring adherence to clinic policies and protocols.
• Problem Resolution: Address patient complaints and manage schedule changes during inclement weather.
• Strategic Liaison: Facilitate monthly meetings with physicians and administrative leadership to discuss office organization, staffing, and workflow effectiveness.
• Policy Stewardship: Ensure compliance with safety and infection control codes required by regulatory agencies.
• Back-up Support: Serve as the primary contingency for all office functions, maintaining competency to fill in any support staff position.

Qualifications

• High school diploma.
• Medical Assistant (MA) diploma.
• Management experience.
• MA experience in both front and back office.
• Proven skill in strategic planning, workflow organization, and task delegation.
• Ability to audit office procedures and identify efficiency improvements.
• Expert problem-solving skills in scheduling conflicts and staffing shortages.
• High proficiency in both verbal and written communication.

Skills

• Conflict de-escalation using customer service techniques.
• Workflow prioritization to effectively handle shifting clinical priorities.
• Team integration between clerical staff and clinical providers.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

All applicants must comply with Medix's employment standards as they apply to state and local laws and regulations.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.