You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Pharmacy Coordinator responsible for managing high volume inbound and outbound calls to support medication adherence, prescription refills, provider follow-ups, and member outreach in a fast-paced call center environment. The role demands strong multitasking skills, the ability to navigate multiple systems, and deliver accurate information to members, providers, and clinical staff.

Key Responsibilities

• Manage high volume inbound and outbound calls.
• Support medication adherence and prescription refills.
• Follow up with providers and conduct member outreach.
• Review prescription claim documentation.
• Handle escalated inquiries across various communication channels.
• Translate prescriber notes and support Medicare drug-related issues.
• Provide administrative support and participate in quality improvement initiatives.
• Adhere strictly to HIPAA and compliance policies.
• Consistent attendance and adherence to schedules are essential.

Qualifications

• High School Diploma or GED.
• Background in Pharmacy and/or Healthcare.
• Call center experience is preferred.

Experience

• 1 year in a pharmacy or medical setting.
• 6 months call center experience.
• 1 year experience working with Microsoft Office products (Word, Outlook, Excel, Teams, etc.).
• 1 year experience with Pharmacy and/or medical terminology knowledge base.

Skills

• Basic knowledge of system troubleshooting.
• Strong customer service professionalism.
• Organizational skills and ability to work independently within assigned shifts.

Additional Requirements

• Ability to work Mon-Fri 10am-7pm CST and rotating Saturdays 9am-6pm CST.
• Business Casual dress code.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients