You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Medical Front Desk Receptionist who will handle a variety of administrative tasks, including triaging patient-related messages, assisting patients with queries, and managing patient records. The role involves working closely with clinical care teams and maintaining a high level of service excellence.

Key Responsibilities

• Triage patient-related messages and questions in a timely manner.
• Assist patients with resolving issues and collaborate with the clinical care team.
• Maintain and manage medical records, including scanning and document handling.
• Manage insurance verification and benefits for patients.
• Recognize, welcome, and register patients, providing assistance with forms and processes.
• Complete transactions using POS systems and reconcile daily collections reports.
• Engage referral sources and enhance the experience of referring organizations to the clinics.
• Provide coverage and support in multiple office locations, including urgent care clinics.
• Participate in meetings and adhere to all company policies and procedures.

Qualifications

• At least 1 year of healthcare background.
• Proficient in computer use, including Excel, team chats, and instant messaging.
• High energy individual capable of managing multiple provider chats and patient interactions.

Skills

• Strong computer and Microsoft application proficiency.
• Excellent communication and organizational skills.
• Knowledge of administrative and clerical procedures.
• Strong customer service skills with the ability to deal calmly with high-stress situations.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix provides equal employment opportunities to all applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or status as a veteran.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.