You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a proactive and empathetic Administrative Assistant, specifically for the role of Case Management Coordinator. You will serve as the "front-line" engagement specialist, working closely with Registered Nurses (RNs) and Clinical Pharmacists. Your mission is to bridge the gap between patients and their care teams, focusing on members managing Diabetes or Renal/Kidney conditions.

As the first point of contact, you will be responsible for identifying patients in need of care, explaining the value of the program, and ensuring they have the resources and appointments necessary to manage their health effectively.

Key Responsibilities

• Member Outreach & Engagement: Conduct 20–25 outbound calls daily to engage members, explain available support services, and overcome barriers to care.
• Clinical Coordination: Review patient charts to identify those with specific A1C levels who are not currently in care. Encourage lab visits and schedule follow-up appointments with Primary Care Physicians (PCPs).
• Data "Hunting & Gathering": Assist RNs and Pharmacists by gathering necessary documents and lab results within the Epic system.
• Resource Navigation: Provide members with essential resources including phone numbers, health education videos, and mailed materials to support their treatment plans.
• Schedule Optimization: Monitor and update clinician schedules by reviewing patient data and removing members whose health metrics have improved and no longer require immediate intervention.

Qualifications

• Proven experience working directly with patients (e.g., Patient Care Coordinator, Patient Navigator, or Financial Counselor).
• High comfort level with telephonic outreach; ability to be persuasive yet empathetic when discussing the importance of clinical follow-ups.
• Strong administrative skills with the ability to learn medical software (Epic) quickly.

Experience

• Experience in roles such as Patient Care Coordinator, Patient Navigator, or Financial Counselor.
• Specific experience in telephonic communication and administrative coordination.

Skills

• Technical skills: Proficiency in using software like Epic.
• Soft skills: Excellent communication, empathy, and administrative coordination.

Additional Requirements

• Provides the necessary support for Diabetes or Renal/Kidney care pathways, with an understanding of the dialysis path and the importance of early intervention.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.