You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Patient Access Specialist responsible for managing high volumes of incoming calls from patients, assisting with scheduling, registration, and entering patient information into the system. The role involves informing patients of co-pays and deductibles, explaining procedures and financial responsibilities, and communicating with clinical and administrative staff.
Key Responsibilities
- Answering high volume of incoming calls from patients and assisting with scheduling and registration.
- Collecting and entering patient demographic, insurance, and billing information into the system.
- Informing patients of possible co-pays and deductibles that need to be paid.
- Explaining procedure instructions and financial responsibilities.
- Addressing patient questions; and communicating with clinical and administrative staff to ensure efficient scheduling and patient care.
Qualifications
- Medical/Health Administration experience or 1 year of call center experience.
- Strong customer service, organizational skills, attention to detail, and multitasking abilities are essential in this fast-paced environment.
- Ability to navigate multiple systems and handle a high volume of calls.
- Highly organized and ability to multitask.
- Reliable and good tenure.
- High School Diploma or GED.
Skills
- Medical/Health Administration or call center experience.
- Strong customer service skills.
- Excellent organizational and multitasking abilities.
Additional Requirements
9:00 AM - 5:30 PM Mondays - Fridays with rotating weekends and holidays.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
