Customer Success Specialist (Remote)
100% Remote | Contract Role
We’re hiring Customer Success Specialists to support a growing backlog and deliver high-quality service across billing, platform support, and patient communications. This is a fully remote, fast-paced role ideal for someone who thrives in a metric-driven environment and enjoys helping people navigate complex questions.
Why You’ll Love This Role
-
Fully remote (equipment provided) below are the only states you CANNOT live in
- 1. Connecticut
- 2. Hawaii
- 3. New Mexico
- 4. Pennsylvania
- 5. South Dakota
- 6. West Virginia
-
-
Flexible schedules within MST/PST business hours
-
Strong onboarding and training program
-
Opportunity for contract extension or movement into other teams
-
High-impact role supporting real people every day
Schedule & Time Zones
-
Monday–Friday
-
Shifts available between 7:00 AM – 6:00 PM MST
-
Open to candidates in MST, PST, and CST
-
Priority coverage needed between 3:30 PM – 6:00 PM MST
-
Training (first 2 weeks): 8:00 AM – 5:00 PM MST (required)
Breaks
Overtime
-
Optional after ramp-up (first 3 weeks)
-
Must be manager-approved
-
Cap of 8–10 hours per week
-
Must be consistently meeting productivity metrics
Pay & Contract Details
What You’ll Do
-
Handle billing-related questions from patients
-
Provide technical and platform support
-
Manage inbound and outbound calls (approx. 10–20/hour)
-
Respond to messages via forms and email
-
Work through a high-volume case queue efficiently
Performance Expectations
What We’re Looking For (Must-Haves)
-
2–3+ years of experience in high-volume customer service or billing support
-
Experience handling inbound and outbound calls in a metric-driven environment
-
Ability to navigate multiple systems simultaneously
-
Strong written and verbal communication skills
-
Availability to work within 7:00 AM – 6:00 PM MST
Nice-to-Haves
-
Call center experience
-
Billing, insurance, eligibility, or claims exposure
-
Experience with ticketing systems or CRM tools
-
Basic technical troubleshooting skills
-
Startup or healthcare environment experience
Ideal Candidate Traits
-
Adaptable, positive, and coachable
-
Comfortable working independently in a remote setting
-
Accountable to metrics and performance goals
-
Open to feedback and eager to learn
-
Brings ideas, solutions, and a team-first mindset
Remote Work & Equipment
-
Fully remote
-
Equipment provided (monitor, keyboard, mouse)
-
Equipment shipped directly to you
-
IT manages return process at end of assignment
Note: Certain states are excluded due to tax and employment regulations.
Customer Success Specialist (Remote)
100% Remote | Contract Role
We’re hiring Customer Success Specialists to support a growing backlog and deliver high-quality service across billing, platform support, and patient communications. This is a fully remote, fast-paced role ideal for someone who thrives in a metric-driven environment and enjoys helping people navigate complex questions.
Why You’ll Love This Role
-
Fully remote (equipment provided) below are the only states you CANNOT live in
- 1. Connecticut
- 2. Hawaii
- 3. New Mexico
- 4. Pennsylvania
- 5. South Dakota
- 6. West Virginia
-
-
Flexible schedules within MST/PST business hours
-
Strong onboarding and training program
-
Opportunity for contract extension or movement into other teams
-
High-impact role supporting real people every day
Schedule & Time Zones
-
Monday–Friday
-
Shifts available between 7:00 AM – 6:00 PM MST
-
Open to candidates in MST, PST, and CST
-
Priority coverage needed between 3:30 PM – 6:00 PM MST
-
Training (first 2 weeks): 8:00 AM – 5:00 PM MST (required)
Breaks
Overtime
-
Optional after ramp-up (first 3 weeks)
-
Must be manager-approved
-
Cap of 8–10 hours per week
-
Must be consistently meeting productivity metrics
Pay & Contract Details
What You’ll Do
-
Handle billing-related questions from patients
-
Provide technical and platform support
-
Manage inbound and outbound calls (approx. 10–20/hour)
-
Respond to messages via forms and email
-
Work through a high-volume case queue efficiently
Performance Expectations
What We’re Looking For (Must-Haves)
-
2–3+ years of experience in high-volume customer service or billing support
-
Experience handling inbound and outbound calls in a metric-driven environment
-
Ability to navigate multiple systems simultaneously
-
Strong written and verbal communication skills
-
Availability to work within 7:00 AM – 6:00 PM MST
Nice-to-Haves
-
Call center experience
-
Billing, insurance, eligibility, or claims exposure
-
Experience with ticketing systems or CRM tools
-
Basic technical troubleshooting skills
-
Startup or healthcare environment experience
Ideal Candidate Traits
-
Adaptable, positive, and coachable
-
Comfortable working independently in a remote setting
-
Accountable to metrics and performance goals
-
Open to feedback and eager to learn
-
Brings ideas, solutions, and a team-first mindset
Remote Work & Equipment
-
Fully remote
-
Equipment provided (monitor, keyboard, mouse)
-
Equipment shipped directly to you
-
IT manages return process at end of assignment
Note: Certain states are excluded due to tax and employment regulations.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
Our client is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
