Job Summary

Our client is seeking a Community Supports Coordinator to serve as a vital link between health plans, home care agencies, and the individuals they serve. The role involves managing the lifecycle of service referrals to ensure efficient and accurate personal care and respite services. If you are detail-oriented and excel at coordination while enjoying collaboration with healthcare partners, this is an exceptional opportunity to make a tangible impact on community health.

Responsibilities / Job Duties

• Referral Management: Process member referrals from Managed Care Plans and internal teams using digital portals and secure platforms.
• Network Coordination: Partner with Home Care Agencies to assign cases, track service starts, and ensure high-quality service delivery.
• Data Integrity: Maintain accurate records in internal databases and payer platforms, with a primary focus on Salesforce.
• Member Outreach: Conduct outbound calls to members to explain available services, conduct outreach scripts, and collect necessary documentation.
• Provider Support: Assist in onboarding new network members and provide training and troubleshooting for home care partners.
• Collaborative Liaison: Act as a bridge between internal departments and external payers to resolve inquiries, disputes, and service barriers.

Minimum Experience Qualification Requirements

• Minimum of 1-2 years of experience working with diverse individuals and families experiencing health-related social needs.

Preferred Experience Qualifcation Requirements

• Bilingual Spanish
• B.A. in human development, social work, psychology, counseling, rehabilitation, gerontology, sociology, or related field.
• Minimum of 1-2 years of experience working in healthcare or multidisciplinary community-based settings providing case management or care coordination services. (Adult/people with disabilities focused social work preferred.)

Skills

• Proficiency in using Salesforce and other digital platforms.
• Strong communication and collaborative skills.
• Bilingual in Spanish is preferred.

Schedule / Shift

8:30am - 5pm, Mon-Fri. Primarily remote with occasional office visits approximately once a month in the San Fernando area.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Eligible candidates must have the ability to work in the United States without sponsorship.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.