You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Customer Service Representative primarily responsible for providing phone support for incoming and outgoing calls. Key duties involve processing payments, updating billing information, assisting with hardship program inquiries, and offering general customer service support.

Key Responsibilities

• Setting up payment plans and assessing accounts for hardship assistance.
• Troubleshooting the online eBill platform and enrolling consumers in autopay.
• Handling general billing inquiries, copay costs, and processing payments.
• Managing the team inbox, processing credit card authorization forms, and drafting consumer letters for declined payments.
• Performing phone support and queue management.

Qualifications

• Strong attention to detail and accuracy.
• Customer service or call center background, including meeting KPIs.
• Quick learner who adapts well to new tools and processes.
• Self-starter who works independently while staying engaged with the team.
• Strong communication skills and a team-first mindset.
• Experience with Microsoft Office (Outlook, Teams, Excel).
• Preferably, experience in healthcare and familiarity with SharePoint and Smartsheet.

Additional Requirements

This position requires in-office work, Monday through Friday, from 6:30 AM to 3:30 PM.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer and follows all state and federal employment laws and guidelines. Candidates must be authorized to work in the United States.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients