Our client is seeking a dedicated Medical Front Desk Representative to join their team. The primary responsibilities of this role include greeting and checking in patients, managing appointments, verifying patient information, collecting payments, maintaining accurate documentation, and assisting patients with forms and inquiries. The goal is to ensure a seamless patient experience.

Location: Brentwood, Pennsylvania 

Schedule: Monday - Friday (40 hours per week)

Pay: $18-$18.50/hr

Key Responsibilities

• Greet and check in patients; manage scheduling, phones, and front desk operations
• Verify demographics and insurance (Medicaid, Medicare, commercial, self-pay); collect copays and explain sliding fee scale programs
• Maintain accurate documentation in the EHR and ensure HIPAA compliance
• Coordinate with clinical staff to support efficient patient flow and patient services
• Provide excellent, culturally responsive customer service in a fast-paced environment

Qualifications

• Medical terminology knowledge
• Excellent customer service and de-escalation skills
• Strong attention to detail and organization
• Ability to multitask in a fast-paced environment
• Cultural humility and trauma-informed approach to care
• Team-oriented with a positive, flexible attitude

Preferred qualifications:

• Experience working in a Federally Qualified Health Center (FQHC) or community-based healthcare setting
• Strong knowledge of Pennsylvania Medicaid, Medicare, and managed care insurance plans
• Proficiency with electronic health record (EHR) systems (e.g., Epic, eClinicalWorks, NextGen, or similar)

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.