You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Front Desk Receptionist to be a pivotal part of their healthcare team, ensuring efficient operations and exceptional patient experiences. The ideal candidate will manage patient interactions, coordinate appointments, and maintain administrative systems.

Key Responsibilities

• Welcome patients promptly and courteously upon arrival, ensuring proper check-in in the EMR system.
• Assist patients in completing required forms and documentation, review registration materials with new patients, and copy insurance cards and identification according to protocol.
• Respond to patient inquiries with empathy and urgency, providing clear guidance and support.
• Answer phones professionally and efficiently, triaging calls to the appropriate person or department.
• Create and maintain patient charts in the EMR system, coordinating with referring physician offices to ensure all necessary records are received before appointments.
• Manage physician schedules to support smooth daily operations.
• Complete various physician requests, including ordering reports and placing phone calls as needed.
• Support patients in scheduling and ordering labs or imaging as directed by oncologists and obtain insurance authorization when required.
• Update and maintain accurate patient demographics and notify the financial counselor of any insurance changes.
• Collect and process patient copays in accordance with clinic protocols.
• Sort, open, and distribute incoming mail, faxes, emails, and EMR inbox messages.
• Foster and maintain positive relationships with referring physician offices and hospital staff.
• Process physician dictations for distribution in a timely manner.
• Coordinate with the answering service to appropriately route evening and weekend calls.
• Oversee front office operations in line with established policies and procedures.
• Maintain composure in challenging situations and provide service recovery as needed using strong customer service skills.
• Communicate effectively and contribute to a team-oriented work environment.
• Respect patient confidentiality and uphold professional standards.
• Maintain reliable attendance and punctuality.
• Demonstrate a professional appearance and attitude at all times.
• Follow clinic safety policies and procedures.
• Participate in scheduled staff meetings.
• Assist in reviewing and updating front desk policies and procedures.
• Support the training and orientation of new staff as assigned.
• Perform other duties as required.

Qualifications

• 2+ years of Medical Front Desk Experience
• EMR Experience
• Experience with Government and Commercial insurances (Preferred)

Skills

• Technical skills in EMR systems
• Exceptional communication and customer service skills
• Ability to work effectively in a team-oriented environment

Additional Requirements

Maintain reliable attendance and punctuality. Participate in scheduled staff meetings.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.