The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

• reate a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

• Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.

• General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.

• • Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes

  • Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.

  • Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. 

  • Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service. 

  • Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. 

  • Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.

  • Collect all in-person and telehealth co-payments and account balances at the time of service.

  • Complete insurance eligibility verification and reach out to patients to resolve any issues. 

  • Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.

  • Coordinate with clinicians pertaining to any additional patient questions.

  • Support clinician schedules by auditing for appointment accuracy.

  • Maintain a pleasant, secure, and motivational working environment in the Practice patient care and clinician satisfaction.

Required Skills

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.

• Ability to work independently and as a team member.

• Strong communication skills, both written and verbal.

• Proficient in using Computer Software Applications (Microsoft Office & EMRs)

• Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience: 

• High School or equivalent required, associates/bachelor’s degree preferred

Preferred Skills

1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Schedule: Full-time, Monday–Friday, 8:00 AM – 5:00 PM (with a potential 4:00 PM finish on Fridays).

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.