You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. 

Job Description:

Are you ready to give your career a boost by bringing your talents and expertise to some of the nation’s top companies? At Medix, we are dedicated to creating  opportunities for talent through our Healthcare, Scientific and Information Technology divisions. Our dedicated recruiters offer a personalized service to make sure we truly understand your employment needs. 

Key Responsibilities: 

• Review and explain EOBs (Explanation of Benefits), patient balances, and insurance coverage to patients in a clear and professional manner
• Assist patients with setting up payment plans, resolving billing concerns, and navigating financial assistance options
• Work daily within eClinicalWorks (ECW) to research accounts, verify balances, review claim status, and document patient communications
• Investigate billing discrepancies and coordinate with the billing team to resolve issues
• Verify insurance eligibility and benefits when needed
• Maintain accurate account notes and follow-up tasks
• Handle inbound and outbound patient calls regarding balances, statements, and billing questions
• Provide excellent customer service while protecting patient confidentiality (HIPAA compliance)

Minimum Education and Experience Requirements:  

• Experience with eClinicalWorks (ECW) is preferred. 
• Strong understanding of EOBs, patient balances, deductibles, coinsurance, and insurance terminology
• Minimum 1–2 years of medical billing, patient financial services, or healthcare customer service experience
• Strong communication and problem-solving skills
• Ability to multitask in a high-volume environment
• Proficiency in Microsoft Office (Excel, Outlook, Word)

Schedule/ Shift: 

Fully onsite. Monday to Friday 8am - 5pm 

Benefits:

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)

• Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)

• 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)

• Short Term Disability Insurance

• Term Life Insurance Plan

*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.