You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Medical Assistant committed to providing world-class service to every member. As a Connected Care Assistant, you will work alongside the clinical team, helping members manage complex or chronic health conditions by coordinating patient-care services, providing support, and delivering additional services as identified.

Key Responsibilities

• Focus on member engagement by completing scheduled shifts for member calls, chats, and internal referrals.
• Conduct targeted outreach shifts to engage at-risk members.
• Use autodialer tools for outreach to eligible populations.
• Manage and triage related care plan task queues.
• Coordinate care for members and their families as identified by the clinical team.
• Recommend benefits available to members through their employers.
• Initiate related cases as identified by the clinical team.
• Complete administrative tasks including composing letters, obtaining medical records, and monitoring communications.
• Attend training courses to stay current with healthcare developments.
• Comply with organizational and healthcare guidelines.

Qualifications

• Prior experience in case management or healthcare setting is preferred.
• Proficiency in motivational interviewing techniques.
• Strong telephone skills and effective communication skills, both verbal and written.
• Effective time management and ability to work autonomously.
• Highly organized with the ability to manage tasks and meet deadlines.

Skills

• Proficient in computer technology and health IT systems.
• Ability to multitask and remain flexible.
• Knowledge of community healthcare and social welfare resources is preferred.
• Positive and respectful attitude towards peers, team members, and patients.

Additional Requirements

• Maintain patient confidentiality and follow HIPAA guidelines.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.