You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Location: Midtown Manhattan, NY (Mondays and Fridays remote!)

Shift: Monday-Friday 9-5

Job Summary

Our client is seeking a Member Service Representative responsible for responding to a high volume of inbound calls, providing accurate information regarding benefits, and resolving member issues efficiently.

Key Responsibilities

• Answer a high volume of inbound member calls (approximately 50–60 daily) in a professional, courteous, and timely manner.

• Provide accurate information regarding benefits, coverage, claims status, and eligibility.

• Document all member interactions in the system clearly and accurately.

• Resolve member issues efficiently, escalating complex concerns to appropriate teams when necessary.

• Assist members in navigating health plan resources, tools, and services.

• Adhere to compliance requirements, including HIPAA and internal company policies.

• Meet or exceed performance metrics related to call quality, response time, and member satisfaction.

Qualifications

• Official diploma (no transcripts or copies).

• Experience in high volume inbound call setting.

• Professional and attentive.

Preferred Experience

• Experience/knowledge with Tricare programs is preferred.

Skills

• Team player.

• Tech savvy.

• Bubbly/energetic.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).

• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).

• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).

• Short Term Disability Insurance.

• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients