You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking an exceptional Outreach Liaison with a combination of emotional intelligence, resilience, and field expertise to connect vulnerable patients with critical mental health services. This role involves working with individuals facing serious mental illness (SMI), substance use disorders (SUD), and dementia to provide compassionate, comprehensive technology-enabled mental health care.

Key Responsibilities

• Conduct strategic in-person outreach to educate potential patients about mental health services.
• Navigate complex healthcare and social service systems to guide patients through care options.
• Schedule and facilitate healthcare appointments for seamless care transitions.
• Build a network of trusted referral partners in the community.
• Independently organize workload to exceed monthly outreach goals.
• Document and utilize CRM and electronic medical record systems to enhance care continuity.
• Participate in virtual meetings and maintain productivity in a remote work environment.

Qualifications

• 3+ years of experience working with vulnerable populations in community settings.
• Experience in healthcare outreach, community engagement, or related field preferred.
• Demonstrated history of helping clients access and utilize complex service systems.
• Crisis management experience a plus.
• Experience working under targets and quotas with a proven track record of meeting goals.

Skills

• Exceptional communication skills to initiate conversations and build connections quickly.
• Ability to work independently and meet monthly outreach goals.
• Experience in healthcare, social services, or mental health services.
• Proficiency in critical thinking, time management, and multitasking.
• Cultural responsiveness and ability to adapt approach to diverse populations.

Technical & Practical Requirements

• Multi-lingual capabilities preferred (Spanish and/or Haitian Creole).
• Strong tech proficiency and comfort using multiple software systems.
• Basic proficiency in Google Suite and video conferencing platforms.
• Must have access to reliable vehicle and ability to drive up to 100-mile radius daily.
• Adherence to HIPAA regulations and strict confidentiality standards.
• Enthusiasm for field-based work, visiting patients in homes, hospitals, and physician offices.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

This job is located in the U.S. state of Indiana. Candidates must be legally authorized to work in the United States.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.