You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a PSR Specialist to provide clerical and office support within a physician clinic. This role includes a variety of tasks such as reception, telephone handling, medical records management, charge entry, referrals, and retrieving medical information from internal and external systems. The specialist will also support the healthcare team and patients by facilitating, communicating, and collaborating to meet the physical, emotional, and spiritual needs of the patients. The position requires personal accountability for relationship-based care and alignment with organizational mission and core values.

Key Responsibilities

• Schedule and confirm patient appointments, revising as needed.
• Greet patients and caregivers, providing necessary assistance to ensure quality of care and professional conduct.
• Follow up with patients who miss appointments.
• Maintain thorough and confidential patient charts and records, including handling scanned documents.
• Accurately gather and process necessary information for medical records, referrals, and billing.
• Timely processing of medical records according to best practices.
• Utilize registry for pre-visit planning and optimize patient care needs.
• Plan for patient appointments, considering insurance and medical record needs.
• Obtain and process payments at the time of service.
• Verify and update demographic data in the electronic health record, addressing any communication or financial barriers.
• Provide culturally respectful care striving to understand patient priorities.
• Cross train in all clerical operations and assist other areas as needed.
• Participate in clinic-based meetings and maintain workspace and supplies.
• Manage phone communications, ensuring accurate messaging for providers.
• Use quality measures to improve patient outcomes and experience.
• Work effectively within inter-professional teams to deliver quality patient care.
• Contribute to continuous process improvement for patient satisfaction.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.