You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Overview

We are seeking a mid-level Technical Support Specialist to provide Tier 2/3 support for radiologists and clinical staff, with a primary focus on Clario and other radiology-related applications. This role is hands-on, fast-paced, and highly customer-focused, ensuring radiologists receive reliable, timely, and effective technical assistance. The ideal candidate brings strong application and end-user support experience, excels in troubleshooting, and is comfortable working independently to resolve escalated issues.

This position requires the ability to work West Coast hours to support extended radiology coverage.

Key Responsibilities

• Provide real-time support to radiologists (RADS) via chat and escalated ticket workflows.
• Troubleshoot and resolve technical and application issues, including Clario-related failures and general workstation/application malfunctions (e.g., microphone issues, connectivity problems).
• Support clinical imaging applications with a strong emphasis on radiology workflows.
• Handle Tier 2/Tier 3 support requests and ensure timely resolution or escalation.
• Collaborate with internal teams to address recurring issues, application defects, and workflow inefficiencies.
• Document issues, troubleshooting steps, and resolutions in the ticketing system.
• Maintain a high standard of customer service, communicating clearly and effectively with clinical end users under time-sensitive conditions.

Required Qualifications (3–5 Must-Haves)

• Mid-level (Tier 2/Tier 3) Help Desk or Technical Support experience.
• Strong technical troubleshooting and application support skills (preferred over deep clinical or radiology knowledge).
• Experience with Application Support and End-User Support in a production environment.
• General understanding of healthcare environments (preferred, but not required).
• Ability to reliably work West Coast hours for extended support coverage.

Nice-to-Have Experience

• Exposure to PACS (Picture Archiving and Communication Systems) or RIS (Radiology Information Systems).
• Background supporting radiology workflows or radiology-focused teams.
• Familiarity with Clario or similar clinical imaging/viewing applications.

Candidate Background

• Candidates should come from support-focused environments (not training-focused).
• Experience in roles such as Application Support Analyst, Technical Support Specialist, Help Desk Tier 2/3, Clinical Support Analyst, or similar backgrounds is ideal.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our IT and EHR division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing confidential information, potential exposure to personally identifiable information and/or HIPAA records and information, access to work stations for other staff, access to login credentials for protected technical equipment and software, unrestricted access to company software and programs. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.