Center Manager - Primary Care Clinic

Full-Time | Monday–Friday, 8:00 a.m.–5:00 p.m.
Location: Multiple New Clinic Sites in Milwaukee, WI

A rapidly growing, innovative healthcare organization is opening several new primary care clinics focused on delivering high-quality, value-based care to the senior population. We are seeking an experienced Center Manager to lead clinic operations, support care teams, and build a culture rooted in service, quality, and community connection.

Position Summary

The Clinic Operations Manager is a key operational leader responsible for the full performance of a single clinic, including clinical and administrative operations, team management, compliance, financial performance, and patient satisfaction. This role directly supervises clinical and non-clinical staff and ensures efficient daily workflows that support exceptional care delivery.

Managers in this role will also be responsible for understanding and executing the principles of a Value-Based Care (VBC) model, including tracking critical metrics, managing referrals, overseeing scheduling, and supporting clinic growth from launch through maturity.

Key Responsibilities

• Lead, mentor, and coach a multidisciplinary team of 10+ staff members, fostering a culture of operational excellence and customer service

• Partner with regional leadership to elevate patient experience and continuously improve patient satisfaction

• Oversee daily operations including scheduling, billing, referral management, and resource optimization

• Ensure all clinical and administrative systems are running efficiently and staff are properly trained

• Act as a community ambassador by building relationships with local healthcare partners and community organizations

• Maintain compliance with documentation standards, coding audits, safety guidelines, and HIPAA regulations

• Conduct team meetings to build engagement, gather feedback, and establish best practices

• Manage clinic staffing, budgeting, financial reporting, and performance goals

• Support clinicians and care teams to ensure high-quality, coordinated care delivery

• Required Skills & Qualifications

• Strong working knowledge of medical clinic operations, billing, coding, reimbursement, and quality improvement

• Proven ability to develop and implement processes that enhance patient experience

• High emotional intelligence, integrity, and a strong work ethic

• Ability to work effectively across diverse roles and populations

• Strong critical thinking and problem-solving abilities

• Experience with budgeting and fiscal management (preferred)

Education & Experience

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field (preferred)

• 5+ years of experience in a medical clinic, hospital, or hospitality setting

• 3+ years of supervisory or managerial experience in a regulated medical environment

• Experience with value-based care, managed care, or Medicare Advantage strongly preferred

• Experience with ECW (eClinicalWorks) is a plus

Clinic Details - Locations:

• West Allis, WI

• Milwaukee, WI

Initial clinic team:
1 MD | 1 NP | 1–2 Front Desk | 1 Care Coordinator | 1–2 MAs | 1 RN

Clinic launch dates:

• Two clinics open 2/9

• Two clinics open 2/23

• Center Managers start ASAP

Compensation & Benefits

• Salary Range: $70,000–$80,000

• Up to 15% bonus potential

• Opportunity to build a clinic from the ground up

• Significant internal growth opportunities within a rapidly expanding organization

• Business casual dress code

Must-Have Qualifications

• 3+ years staff supervisory experience

• Strong financial literacy (P&L, budgeting, forecasting)

• Experience in value-based care or managed care models

Nice-to-Have Qualifications

• ECW experience

• Experience in geriatric population health

• Oversight of full clinic operations vs. only clinical or administrative

• Primary care background

• Soft Skills

• Confident and autonomous operational leader

• Detail-oriented, especially with VBC documentation requirements

• Motivated to grow patient volume and build thriving clinic teams

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.